Where does 2NU ship?
2NU ships to the following countries:
|North America||United States, Canada, Mexico|
United Kingdom, Ireland, France, Germany, Norway, Sweden
Denmark, Finland, Iceland, Belgium
The Netherlands, Luxembourg, Italy, Vatican City, Spain, Portugal
Switzerland, Liechtenstein, Austria, Monaco, San Marino, Greece, Croatia
|Oceania||Australia, New Zealand|
|Asia||Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, Thailand, Vietnam, Cambodia|
|Middle East & Africa||Israel, United Arab Emirates, South Africa, Tunisia|
How much does shipping cost?
Local shipping (Post Office Pick-up) is free. SF Express costs HKD$30. For orders over HKD300(USD39), we also provide international free shipping! We will cover the basic shipping cost. You only need to pay what you buy. Shipping will usually take around 1-2 days within Hong Kong, 4-7 days within Asia, and 7-10 days outside Asia. If you would like to request a better courier, please kindly contact us at firstname.lastname@example.org
Please note that due to COVID-19, some countries may take longer for delivery.
How long will delivery take?
We generally ship orders within 1 business day of when you place your order; this may extend to 2 business days if there is a public holiday.
Delivery time is based on the destination. It will be shown on the checkout page. We'll send you a tracking number after the shipment leaves the warehouse.
What if I refuse delivery or non pick-up?
Refused packages or returned parcel due to non pick-up—and those that are not received due to negligence on the part of the recipient—are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.
What's your return policy?
If you're not happy for any reason, you may return eligible 2NU items within 10 days of receiving the order, provided that the items are unused and in original condition, including all original packaging. All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.
What's not eligible for return? We are not able to offer returns on crowdfunded items, pre-ordered items sold at a discount and/or products marked "final sale".
What's the return process?
Return parcels must be sent to a specific address in Hong Kong. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.
To arrange a return, please WhatsApp us or email to email@example.com