If you’re not satisfied with your sunglasses, either it’s not fit for your face, or you don’t like the style, or whatever reason, we will gladly exchange another pair for you or take it back within 14 days if it’s unworn and undamaged (a try on is cool, but a sweaty run is less cool).

For exchange or refund, let our customer support team know via support@2nu.vision and provide:

• Your Full Name
• Order Number
• Product
• A summary of your reason for return

We will get back to you as soon as we can!

Before returning your item, put it back in the cloth bag and then in the bottle case. Finally, place your order number on a piece of paper and attach it to the outside of your wrapped product. We will let you know the address that is closest to your location.

Notes:

1. Returned sunglasses should be without significant damage.
2. Due to the custom nature of Prescription sunglasses and each product being made-to-order from individual prescriptions, we do not accept returns or exchange for Prescription sunglasses.

We know you want to receive your 2nu performance sunglasses as soon as possible. Once you place your order our operation team will prepare the order at fulfilment centre. If you’ve ordered before 3pm (Sydney time) most likely your package will be sent to courier in the same day. For “Custom Order”, it may take 3 days longer depending on the stock level of the particular items.

Our operation team located both in Sydney, Australia, and Hong Kong SAR. They take break on weekends and national holidays, so orders placed on those day will be prepared and shipped the following business day.

We currently ship worldwide using fast couriers to deliver almost anywhere within a week, and the shipping cost is listed below:

• Australia & New Zealand: FREE
• Hong Kong: FREE
• Singapore: FREE
• Rest of the World US$20
  

All our packaging is made from 100% recycled and recyclable materials.

We accept Afterpay, Apple Pay, Google Pay, PayPal, Shop Pay, Visa & Mastercard.

ON YOUR FACE, OR IN YOUR CASE

• It’s that simple: when you’re not wearing your sunglasses on your face, just put it in a case or a pouch so that you won’t ruin them.
• It sounds simple, but it’s always the number one tip to prolong the life of your sunglasses.
• There’re lots of risk to scratch or lose your sunglasses if you put it on your head, around your neck, or hook at your shirts.

CLEANING

• Rinse your sunglasses under a gentle stream of tap water. Make sure there is no dust left on the lenses.
• Gently shake the glasses to eliminate most of water from the lenses.
• Carefully dry and rub the lenses and frame with microfiber cloth or pouch which usually come with the sunglasses.
• In case of excessive oil, apply optical cleaner or isopropyl alcohol (75% or less) on the microfiber cloth and gently rub the lenses to remove the oil
• Don’t use glasses cleaner with ammonia.

USE A MICROFIBER CLEANING CLOTH

• Don’t use your t-shirt or paper towel to rub your sunglasses as they may scratch your sunglasses.
• Most sunglasses lenses are made with polycarbonate, and 2nu sunglasses are added a scratch resistance coating, but it still can be scratched.

STOP WEARING IF YOU FOUND THESE:

• Scratch
• Spots

(i) Not for direct observation of the sun

(ii) Not for protection against artificial light sources e.g. solaria

(iii) Not for use as eye protection against mechanical impact hazards